Global IT Networks has been in the hardware business for nearly a decade now. Using this market experience we have put efforts to understand the various aspects that motivate customers to opt for refurbished/pre-owned/used networking hardware. Our UK Director Serge has observed that it is not just the price that motivates companies, there are other factors that contribute greatly while making this decision. He mentioned that in some cases organizations go for refurbished products because they want to, not because they are compelled to.
I tried to extend this thought and jotted down 3 points that I feel are important factors that our customers think of:
Price- As I mentioned earlier, price is an important factor. IT infrastructure costs can burn a hole in an organizations pocket if not done tactfully. Most of our customers have agreed that they split their needs as per their budget- the products which form a non-critical part are most likely bought in refurbished condition. An organization can save up to 70% of their revamp costs by opting for refurbished.
Availability- A major problem that most companies face in procuring IT hardware is of meeting deadlines. As a thumb rule, suppliers all over the world mention a lead time of 4 weeks in most quotes they provide. This causes an inconvenience when the requirement is urgent (most of them are!). While talking with our customers I realized that non-availability of particular brand new products makes IT Managers opt for refurbished hardware. We at Global IT Networks, provide refurbished products of Cisco, Nortel, Sun, Cabletron, 3Com, Juniper, Extreme, Lucent, Avaya, IBM and HP within a few days.
Quality Assurance- Refurbished hardware by definition warrants a certification of the product quality from the reseller. That being said, most tech-savvy organizations have started realizing the true merits of refurbished hardware. A close friend of mine who is an IT Manager in a software firm told me that all his vendors provide quality products. Global IT Networks has a testing facility where our engineers test the components for their performance. In case of any problem we also provide a replacement warranty of one year.
Umesh Kulkarni
Director-Sales
Global IT Networks
http://www.globalitnetworks.in/
I tried to extend this thought and jotted down 3 points that I feel are important factors that our customers think of:
Price- As I mentioned earlier, price is an important factor. IT infrastructure costs can burn a hole in an organizations pocket if not done tactfully. Most of our customers have agreed that they split their needs as per their budget- the products which form a non-critical part are most likely bought in refurbished condition. An organization can save up to 70% of their revamp costs by opting for refurbished.
Availability- A major problem that most companies face in procuring IT hardware is of meeting deadlines. As a thumb rule, suppliers all over the world mention a lead time of 4 weeks in most quotes they provide. This causes an inconvenience when the requirement is urgent (most of them are!). While talking with our customers I realized that non-availability of particular brand new products makes IT Managers opt for refurbished hardware. We at Global IT Networks, provide refurbished products of Cisco, Nortel, Sun, Cabletron, 3Com, Juniper, Extreme, Lucent, Avaya, IBM and HP within a few days.
Quality Assurance- Refurbished hardware by definition warrants a certification of the product quality from the reseller. That being said, most tech-savvy organizations have started realizing the true merits of refurbished hardware. A close friend of mine who is an IT Manager in a software firm told me that all his vendors provide quality products. Global IT Networks has a testing facility where our engineers test the components for their performance. In case of any problem we also provide a replacement warranty of one year.
Umesh Kulkarni
Director-Sales
Global IT Networks
http://www.globalitnetworks.in/
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